Published in 2014

Understanding the Crucial Elements that Build Trust

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About the Book

How to Build a Successful Website: Making a Connection with Readers

This book is a rewritten version of Malene Jorgensen’s Master’s thesis paper, “Individual, Psychological and Interactional: An Examination of Credibility of Corporate Banking Websites from a Psychological Perspective.”

The book discusses interviews and research conducted by Jorgensen during her time at the University of Copenhagen, when she was researching what people found to be credible elements on corporate banking websites.

In this book, Jorgensen presents the study of “the psychology of language use,” introduces basic communication theory and explains how each element on a website (colour, images, text and layout) is interpreted psychologically by individuals visiting the website. In addition, she discusses what people should consider when creating a corporate website.

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THE BOOK

What You'll Find Inside:

This book explores the psychology of credibility in corporate websites, revealing how design, language, and layout shape trust in digital environments. Drawing from original research and interviews, it provides a practical lens for understanding how audiences interpret and evaluate online communication.

The Psychology of Credibility

Discover how colour, images, text, and structure influence whether visitors perceive a corporate website as trustworthy and authoritative.

Language and Communication Theory

Understand the psychology of language use and how subtle choices in wording impact user perception and engagement.

Designing for Trust

Learn the essential elements that make corporate websites credible and effective, offering guidance for businesses seeking to build confidence online.

"Great Book for the Business of Blogging"

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— L.T. Laira

Tess Tobias Stars
Rated 5 out of 5

Finally practical tips, not the same theory book

“Very well written, with lots of ideas and pieces of advice, e.g. to print your own e-book or blog magazine and to make money with your blog.”

— Amazon Customer

Rated 5 out of 5

Very Informative

“As a freelance writer, I found myself in a rut. “How to Start an Internet Business: 7 Ways To Turn Your Passion Into Profit” showed me new ways to use my craft to earn income without having to rely on a third party.”

— Corrina Jean

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Clicking with Purpose

Ready to stop guessing and start using psychology that actually converts?

The Click Brief is your weekly dose of marketing psychology and email strategy – no fluff, just practical insights you can apply today. If you care about connection over clicks and strategy over spam, this is where your next breakthrough begins. Join the marketers building smarter funnels, one behavioural trigger at a time.